Refund and Return Policy

Overview

Depending upon the items you have ordered, different policies will apply.

  • Ebook and most digital orders are fulfilled via BookFunnel.
  • Print book(s), swag, bookplates, and postcard orders are fulfilled by Sierra Rowan.
  • Merchandise orders (including but not limited to clothing, footwear, home goods, candles, etc.) are fulfilled by Printify or related distributors.

Please read below for the policies pertaining to these items.

 

Digital content return and refund policy

All sales are final. Due to the nature of digital content, there are no refunds or returns available for digital goods, including but not limited to ebooks, images, art, or any audio material.

As digital items are quickly available for download, we do not accept cancellations, process refunds, or provide returns for digital content.

As mentioned above in the Overview section, ebook and other digital orders are fulfilled via BookFunnel. If you are having trouble with a digital content item, please contact BookFunnel at help@bookfunnel.com. Sierra Rowan does not provide technical support for ebooks or digital items.

 

Physical goods return and refund policy

All sales are final. Sierra Rowan is not responsible for lost, damaged, or stolen shipments or items.

 

Print books and swag from Sierra Rowan

No refunds, returns, or exchanges are offered for cases where you changed your mind, do not like the book(s), or are otherwise unsatisfied with the item(s), the content, the packaging, etc.

In cases where the order for print books or swag was fulfilled incorrectly, the following conditions apply:

  • You must contact Sierra Rowan about the incorrect order fulfillment within seven (7) calendar days of receiving the item (days determined according to postal tracking only).
  • The item in question must be incorrect based on your original order (example: you ordered book one of a series and received book three, or you ordered a book in a series and received a book from a completely different series).

If you would like to start a refund request under the conditions stated above, please email shop@sierrarowan.com within seven (7) days of receiving the item(s). Start the subject line with “Refund Request” and include your name, order number, reason for requesting a return, as well as detailed pictures showing the item in question.

Late or missing refunds for incorrect physical items ordered from Sierra Rowan

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@sierrarowan.com

 

Postcards and Bookplates from Sierra Rowan

All sales are final. If Sierra Rowan offers bookplates, postcards, or other flat physical media, and you order these items without any books or other swag, these items will be shipped as letters and will not include tracking numbers or data on when they might arrive. Please take care to enter your address correctly when placing your order. Sierra Rowan is not responsible for lost, damaged, or stolen shipments.

 

Merchandise

All merchandise sales are handled via our third-party supplier, Printify, and their distributors. Sierra Rowan is not responsible for shipping, delivery, content, or presumed quality, nor does Sierra Rowan have any control over these factors or anything pertaining to the third-party supplier or those products. Please do not attempt to return items to Sierra Rowan nor request a refund from Sierra Rowan, as these items are handled by a third-party.

If an item is out of stock with the supplier, it may be fulfilled by another supplier at that supplier’s discretion and may take longer to be shipped or arrive. Sierra Rowan cannot control this. If you order merchandise along with books or other materials, there will be two or more shipping charges, shipment times/dates, and packages.

Printify Returns/Refunds:

Printify only offers refunds in specific cases such as misprints or damage to an item, and only within a limited window of time. They do not allow returns, exchanges, or refunds for any item in the wrong size or color. Please take care that you order the correct size or color. If you have an issue with an order, please consult Printify directly via printify.com.

 

Need Help?

Contact us at https://www.sierrarowan.com/contact for questions related to refunds, returns, and this policy.


Last updated September 11, 2023

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